Last Updated: August 12, 2026
At Excellence Innovations, we are committed to client satisfaction and strive to deliver high-quality academic writing, research support, dissertation assistance, and data analysis services. This Refund & Cancellation Policy explains the terms under which order cancellations, modifications, and refunds are handled.
By placing an order with Excellence Innovations, you agree to the terms outlined below
1. Order Cancellation
1.1 Cancellation Before Work Begins
• If you wish to cancel an order before our expert has started working on it, you may request a cancellation by contacting our support team via WhatsApp, phone, or email
• In such cases, a full refund minus any payment gateway or transaction charges will be processed
1.2 Cancellation After Work Has Begun
• If work has already commenced on your order, a partial refund may be issued based on the percentage of work completed at the time of the cancellation request
• Our team will assess the work completed and communicate the applicable deduction before processing the refund
1.3 Cancellation After Delivery
• Orders cannot be cancelled once the completed work has been fully delivered to the client
• In such cases, clients may request revisions (see Section 3) rather than a cancellation
Refund Eligibility
Refunds may be considered under the following circumstances:
• Excellence Innovations is unable to complete the order due to unavailability of a suitable subject-matter expert
• There is a significant, verifiable delay in delivery caused entirely by our team, and the client no longer requires the work
• The delivered work substantially and demonstrably fails to follow the original instructions provided by the client at the time of order, and the issue cannot be resolved through revision
Refunds are not applicable in the following cases:
• The client changes their mind after work has been completed as per the original instructions
• The client provided incomplete, unclear, or inaccurate instructions, resulting in a mismatch between expectations and delivered work
• The client fails to respond to revision requests or clarification queries within a reasonable time
• Delay is caused by the client’s late submission of required materials, references, or instructions
The client has already used, submitted, or shared the delivered work
• Requests are made after the eligible revision/refund window has closed
Revisions Before Refund Requests
Before requesting a refund for quality-related concerns, clients are required to first submit a revision request with specific details of the issue. Excellence Innovations offers free revisions within the original scope of instructions, and most concerns can be resolved through this process. Refund requests based on quality concerns will only be considered if the issue remains unresolved after a genuine revision attempt.
Refund Process
Refund Request Procedure
Refund requests must be submitted in writing via email or WhatsApp, along with the order details and reason for the request
Refund Processing Timeline
Approved refunds will be processed within 7–10 business days from the date of approval
Refund Payment Method
Refunds will be issued to the original payment method used at the time of order, wherever technically possible
Non-Refundable Transaction Charges
Any bank charges, payment gateway fees, or currency conversion charges deducted during the original transaction are non-refundable
Non-Refundable Situations
The following are considered non-refundable under this policy:
Lorem ipsuCompleted or Accessed Orders
Completed orders that have been delivered, downloaded, or accessed by the client in full
Rush/Urgent Order Exclusions
Rush/urgent orders once the expert has been assigned and work has commenced
Revision-Related Refund Exclusions
Orders where the client has requested and received unlimited free revisions but has not clearly articulated the specific issue
Completed Consultation Services
Consultation calls, sample reviews, or preliminary guidance sessions already provided
Order Modifications
If you wish to modify the scope, instructions, or deadline of an existing order:
• Minor modifications may be accommodated at no extra cost if requested before work has significantly progressed
• Major modifications (e.g., change of topic, significant increase in word count, or shortened deadline) may be treated as a new order and may incur additional charges
7. Delayed Delivery by Excellence Innovations
About Us
In the rare event that we are unable to deliver your order within the agreed deadline due to reasons attributable to our team:
• We will proactively communicate the delay and provide a revised timeline
• If the delay significantly impacts your ability to use the work (e.g., past your submission deadline), you may be eligible for a partial or full refund, subject to review by our team
How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us with your order details:
Excellence Innovations 📞 Phone/WhatsApp: +91 70033 56833 📧 Email: excellenceofchr@gmail.com 🌐 Website: https://excellenceinnovations.com
Our support team will review your request and respond within 24–48 hours.
Changes to This Policy
Excellence Innovations reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. We encourage clients to review this page before placing an order.
Contact Us
For any questions regarding this Refund & Cancellation Policy, please reach out to us:
Excellence Innovations Block B, Smart Bazar, Delux Complex, 584, Madhusudan Banerjee Rd, Opposite Birati, Sukantapally, Shibachal, Birati, Kolkata, North Dumdum, West Bengal 700051, India
📞 Phone/WhatsApp: +91 70033 56833 📧 Email: excellenceofchr@gmail.com
