The Impact of Social Listening: Leveraging Customer Insights for Better Marketing
Social listening skills are a key to marketers who aim to promote their products among customers. These skills can elevate your products’ value by many folds if you know how to use social listening tools. Most of the tools are included in social media. By definition, Social Listening Skill is the process of monitoring the feedback from customers, about your products, services, or related topics and discussions and rival brands through social media.